General Information for Suppliers
Working with us
We are a partner and customer to some of the most successful companies in Australia and North America and are interested in partnering with suppliers who can help us create value. If you’d like to work with us, or have any feedback on your engagement with us to date, please contact our Procurement Operations team.
Terms & Conditions (T & Cs)
Additional information for suppliers
Transurban is a signatory to the Business Council of Australia’s (BCA) Supplier Payment Code. Should you have any questions around our participation in this Code or queries around the status of a payment under this Code, please contact our accounts payable team at firstname.lastname@example.org.
Information for suppliers and contractors working on our sites
We operate roads in Sydney, Melbourne and Brisbane in Australia; in the Washington DC area of Virginia in the United States; and in Montreal in Canada.
Anyone who undertakes work on Transurban sites (including our roadside assets and our corporate premises) is required to submit a permit application and obtain a Transurban Authority to Work Permit (ATW Permit) prior to access or commencing on-site work. ATW Permit holders and their personnel must comply with approved ATW Permits (including all ATW Permit conditions) as a condition to accessing Transurban sites. As part of this process, the online Transurban HSE Induction must also be completed.
Transurban ATW Permits - How do I apply?
Anyone can apply online for a Transurban ATW Permit using the new access or work permit application in Transurban’s asset management system, Maximo. The end-to-end process consists of three phases: Register, Apply and Submit.
All parties applying for an ATW Permit are required to first register with Maximo.
Once registered you will be provisioned with credentials to log in and apply for a permit.
Once your ATW permit application has been submitted you will receive a confirmation email. Please allow 10 days for processing.
For assistance with the end-to-end process, please refer to our step-by-step ATW Access and Work Permit Guide (PDF) with detailed instructions. Otherwise, please contact your local Transurban representative that has engaged your services or log a ticket with our ATW support team at ITServiceDesk@transurban.com or 1300 166 214 (in Australia) or (855) 337 5880 (in North America).
Currently the system can be used on all of our Australian Transurban roadside assets except for the following:
How to apply for an ATW Permit
NSW M5 South West and
Contact M5 South West and Westlink M7 operators directly.
Shortly this process will also be available for use in relation to accessing our:
- Australian corporate premises and
- US roadside assets and US corporate premises.
At present this capability is not yet activated.
Transurban HSE Contractor Induction - How do I complete this?
To find out more on completing the Transurban HSE Contractor Induction, please refer to the supporting information contained within the Transurban Induction Work Instruction (PDF).
Where do I go for support?
For ATW Permit application and Transurban HSE Induction related enquiries, please email the Transurban Maximo Helpdesk on team at ITServiceDesk@transurban.com or call 1300 166 214 (in Australia) or (855) 337 5880 (in North America).
Or please refer to our FAQ page to view frequently asked questions and answers relating to both the ATW Permit application process and the Transurban HSE Induction process.
Information for developers
To obtain further information in connection with development works that may impact on Transurban assets, please email us at ITServiceDesk@transurban.com.