Our new team Linkt Assist is now providing tailored support for customers going through tough times and having difficulty managing their toll payments.
Plans to establish a dedicated financial hardship team and new program of support were announced in October last year. It followed a pilot project carried out in close collaboration with the community sector to test improved ways of detecting and responding to customers experiencing social and financial difficulties.
A new online information hub has been launched for both customers and the community sector practitioners supporting clients with tolling bills and fines. The hub contains a range of useful information and tools designed to make toll road travel, accessing support and managing payments easier. The information is also available in a range of languages other than English.
For further information, check out the Linkt Assist online hub.