Authority to Work

About Authority to Work

Authority to Work (ATW) Permits

Transurban operates a number of Sydney toll roads, including:

  • Cross City Tunnel (CCT)
  • Eastern Distributor (ED)
  • Hills M2
  • Lane Cove Tunnel / Military Road E-Ramp (LCT)

To ensure that we maintain a safe environment for our customers, staff, and contractors anyone who accesses or undertakes work on these Transurban roads require an approved ATW Permit prior to accessing the site.

Below are some examples of the kinds of access or work activities which will require an ATW Permit:

  • Public Utility Plant Installation
  • Developer Works
  • Advertising Signage (incl. signage erected on boundary fences)
  • Site Surveys
  • Special Events (e.g. Fun Runs, Sporting Events)
  • Works on Transurban boundary
  • Maintenance Works
  • Inspections

Please see FAQ page for details of what needs to be supplied with a permit application.

How do I apply for a Work Permit?

Anyone can apply online for a Transurban ATW Permit using the new, simple permit application in Maximo. The end-to-end process consists of three phases: Register, Apply and Submit. For assistance with the end-to-end process, please refer to this step-by-step ATW Simple Permit guide with detailed instructions.

Register:

All parties applying for an ATW permit are required to first register with the system. There is a once-off registration required to access the system, for those who have never applied for an access or work permit with Transurban. Anyone who has previously submitted an access or work permit application to Transurban will not need to register (including those submitted through our previous system, Permitted).

To register, simply click here.

For step-by-step instructions with the registration process, please refer to Phase 1: Register in the ATW Simple Permit guide above.

Apply:

Once registered, you will be provisioned with credentials to login and apply for a permit. All users registered in our previous system, Permitted, should have been emailed their pre-provisioned credentials. If you did not receive this email, please contact our ATW support team on: ATW-NSW@transurban.com.

To login with your pre-provisioned credentials, click here.

For step-by-step instructions with the application process, please refer to Phase 2: Apply in the ATW Simple Permit guide provided above. If you forget your username or password or can no longer access your account, please contact the Transurban Maximo Helpdesk for assistance on 1300 166 214.

Submit:

Once your ATW permit application has been submitted, you will receive a confirmation email. Please allow 10 days for processing.

For step-by-step instructions with the application process, please refer to Phase 3: Submit in the ATW Simple Permit guide provided above or contact our ATW support team for more information: ATW-NSW@transurban.com.

By registering for access or logging into this system, you agree to the Transurban Terms of Use: transurban.com/terms-of-use, accept the Transurban Privacy policy: transurban.com/privacy and the NSW Site Rules detailing the conditions of performing work. If you do not agree, you should not proceed.

Where do I go for support?

Please refer to our FAQ page to view frequently asked questions and answers.

For ATW Permit application related enquiries, please email the local support team at: ATW-NSW@transurban.com.

For Maximo access/password related issues please contact the Transurban Maximo Helpdesk on 1300 166 214.

Transurban Inductions

To undertake a Transurban induction please go the induction registration page.

To find out more on completing Transurban inductions use the supporting information contained within the Work Instruction Transurban Induction document.