Travelling on our toll roads?
Make your journey better here.

 

 

 

 

 

Tatjana,
Incident response

Travelling on our toll roads?
Make your journey better here.

 

 

 

 

 

 

 

Tatjana,
Incident response

Looking to pay your tolls? You’ll find what you need here:

Tools and tips for better journeys

Whether you’re a long-time customer or about to use our roads for the first time, it’s worth taking a look at our apps and tools – they could save you time and money.

Linkt: the easy way to pay your road tolls

Driving on one of our toll roads in Australia? Take a look at Linkt. We have Linkt accounts and passes for all kinds of travel and all kinds of travellers.

You can also take care of your tolls on the go with our easy-to-use Linkt app.

Download Linkt for iPhone or Android.
 

LinktGO

Don’t have an e-Tag? Try LinktGO. This pay-as-you-go, GPS-enabled app makes it easier for motorists to drive on any Australian toll road, tag-free.

LinktGO uses your phone’s GPS (and geo-fencing) along all Australian toll roads, so it knows when you’ve entered and exited a toll road – and it calculates your trip costs for you. Designed with safety in mind, LinktGO will disable itself if you try and use it while driving, and it holds off on sending notifications until you’re not driving at speed down a motorway.

Download LinktGO for iPhone or Android.
 

Trip compare and toll calculators

Want to know what your trip will cost before you travel? Like to be sure you're getting value for money? Our Linkt toll calculator lets you get the facts fast, while our trip compare tool helps you find the quickest or most affordable route – via both toll and untolled roads. Both tools are available on the Linkt website.

 

 

 

 

 

Road safety

 

 

 

 

 

Simone,
Incident response

 

Road safety

 

 

 

 

 

 

 

Simone,
Incident response

Roadside assistance

Our roads are equipped with state-of-the-art monitoring technology so if anything happens, we’ll know about it and we’ll respond – fast. We monitor our roads 24/7, watching for breakdowns, loose or falling loads, accidents, and stray animals. And when there’s an issue, our incident response teams are on the scene within minutes.

Our speedy response times help keep motorists safe and also keep traffic moving around incidents to minimise delays.

Safety technology

Making roads safe is a complex task that starts long before the speed-limit signs are installed. We’ve designed and built roads around Australia and in the US and Canada, putting world-class smart technology to work in ensuring our roads are as safe as we can possibly make them.

Some safety features on our roads include:

  • automatic incident detection
  • electronic speed signage that can be adjusted to varying weather or road conditions
  • electronic lane-control signage
  • specialist tunnel safety systems including sprinklers, emergency signage and ventilation systems

Road safety performance

The United Nation’s Decade of Action for Road Safety calls on governments and cities to work towards a global road toll of zero. We have joined these efforts: our road safety strategy and plans have the ultimate goal of achieving a zero road toll.

During the 2017–2018 financial year vehicles travelled 6.4 billion kilometres on our Australian roads. During this time 4.82 road injury crashes were recorded for every 100 million kilometres travelled. We’ve set a target of 3.92 for 2018–2019.

Research has shown the rate of crashes on our roads is 50 to 80 per cent lower than on similar roads. The research conducted by Monash University Accident Research Centre in Victoria analysed crashes on our roads and compared performance to similar roads.

Our customers and local communities include people from all walks of life – and it’s up to us to ensure all our customers and communities have a real voice in our business. We also need to ensure we treat people fairly, including people vulnerable to social and financial hardship and communities who are affected by our operations.

Dr Jean Ker Walsh is Transurban’s Customer and Communities Advocate, a role that looks at issues from different points of view – not just Transurban’s. Naturally, we like to think we can see all perspectives, but it’s our advocate’s job to find our blind spots.

The Advocate’s role is especially important when there’s a problem we haven’t been able to resolve via our usual processes – whether it’s an issue with an individual customer’s account or ongoing community concerns about an existing or future road project.

No articles found for the selected Keyword

Tolls, fees and fines — your questions answered

Part of the customer and communities advocate’s role involves helping ensure people have easy access to clear information about tolls, fees and fines.

Here we’ve answered specific questions raised by customers, the community and the media.

Visit Linkt for more information about tolls and fees.

  • Why do we have toll roads?

    Electronic toll roads help you get where you need to go, more quickly and safely.

    Our cities are growing fast and smart technology means traffic can more freely flow, without the need to stop at toll booths and barriers.

    When State Governments invest in toll roads, they are looking for partners who share their commitment to providing safer, smarter and more sustainable ways to travel, while better connecting communities and ensuring they can thrive into the future. That’s what we do. From designing, building and upgrading the roads, to continually researching the latest new vehicle and safety technology to ensure you get the best experience.

    Toll roads also allow governments to invest in other vital areas of community need such as health and education, with those who benefit most directly by using toll roads paying for each trip.   

    All toll roads however operate under Concession Deeds issued by governments, designed to ensure the needs of the community are are continually met.  Ongoing operations are closely regulated and scrutinised, and toll prices are set and approved by government.

  • Why are fines issued for unpaid toll road travel?

    We would prefer it if you never got a fine, and anyone struggling to pay for their tolls reached out for help before problems got this far. You can contact Linkt Assist if you are ever going through a difficult time and it is placing pressure on your finances.

    Fines are issued by State authorities only if all our efforts to contact you regarding your outstanding tolls have been unsuccessful, and we remain unaware of your situation.

    Transurban does not issue the fines. We do not profit from this process, and rarely recover our costs once a matter has been referred to infringement.

    As access to toll roads can’t be restricted like it can for other user pays services such as electricity and gas, an effective enforcement system is important to maintain the ongoing viability of toll roads, however the infringement system is our last and least preferred option.

  • What help is available for customers struggling to pay tolls and fees?

    Life doesn’t always go as planned – including your finances. If you're going through a tough time and are struggling to pay for your toll-road travel, we may be able to help.

    Please get in touch as soon as possible – today is better than tomorrow. The sooner we know about your situation, the sooner we can work together on finding a solution.

    Community service clients

    If you’re already working with a financial counsellor, community welfare agency, or a community or legal aid lawyer, you may prefer to ask them to contact us on your behalf. We can work with the information you have already provided them.

    When to seek help

    The sooner you get in touch, the better. When we know there’s a problem we can work with you to fix it – before your outstanding tolls or toll account becomes a bigger problem. So please contact us as soon as you’re aware of the problem.

    What will happen when you contact us

    If you’re going through a tough time, when you contact us, we’ll refer you to our dedicated Linkt Assist team. These trained specialists will do their best to understand the challenges you’re facing and to help with tailored solutions. You can also contact Linkt Assist directly – all contact numbers are listed below.

    You might need to complete an Assistance Request form or answer some questions before we can resolve your issue. If you need help with this, your Linkt Assist adviser can get you started.

    How to get help

    Linkt Assist

    Your financial difficulty specialists.

    1300 767 865

    If you would prefer to apply for help online, you can also complete our financial hardship registration form.

    Linkt customer service

    Your general enquiry or account management line.

    13 33 31

    7am–7pm, seven days a week

    Outside Australia? Dial +61 3 8656 8288.

    Interpreter service

    13 14 50

    TTY service

    If you're deaf or you have a hearing or speech impediment, please use the National Relay Service.
     

  • Why do you charge administration fees?

    We would rather no administration fees were charged and we’d love to help you avoid them, by ensuring you are always equipped with the best account, pass or payment arrangement, that enables you to get where you need to go, and you can comfortably pay for on time.

    If that doesn’t happen, after three days of using our roads, we start trying to contact you.

    Administration fees reflect the significant costs associated with collecting unpaid tolls, including specialist roadside equipment and technology, as well as the numerous systems, processes and back office functions involved.

    We are continually investing in products and services to make it easier to pay tolls and to help customers avoid administration fees.

    f you are unsure of which account, pass or payment arrangement is right for you, please call 13 33 31 or visit linkt.com.au.

  • What if I’m not happy with a decision?

    We will make every effort to resolve your issue to your satisfaction. Our Customer Resolution and Linkt Assist teams are here for you and, for particularly complex cases, we may even seek the advice of our internal Customer and Communities Advocate.

    However, if you are not happy with a decision, you can always take it to the Tolling Customer Ombudsman (TCO).

  • How do I contact the Tolling Customer Ombudsman?

    If you are not happy with a decision you can take it to the Tolling Customer Ombudsman (TCO).

    The Ombudsman will:

    • work with both you and Linkt to investigate your complaint
    • propose a solution

    Please note, the Ombudsman can’t manage complaints that:

    • have not been first raised with our Customer Care Group and Customer Resolutions teams
    • relate to infringement notices issued by the Authorities
    • arose before 1 August, 2006.

    The authorised TCO Tolling Customer Ombudsman can be contacted at tollingombudsman.com.au.

Life doesn’t always go as planned – including your finances. If you're struggling to pay for your toll-road travel, we may be able to help.

All kinds of people can find themselves in financial difficulties for all kinds of reasons, including:

  • illness or death in the family
  • family violence
  • physical or mental illness
  • disability
  • carer responsibilities
  • unemployment or loss of income
  • family breakdown
  • homelessness
  • alcohol and other drug addictions
  • cultural and language barriers

If any of these – or any other reason – applies to your situation, please contact us. The sooner we know about your situation, the sooner we can work together on finding a solution.

Community service clients

If you’re already working with a financial counsellor, community welfare agency or a community or legal aid lawyer, you may prefer to ask them to contact us on your behalf. You’re very welcome to do this – we can work with the information you have already provided them.

When to seek help

The sooner you get in touch, the better. When we know there’s a problem we can work with you to fix it – before your outstanding tolls or toll account becomes a bigger problem. So do please contact us as soon as you’re aware of the problem.

What will happen when you contact us

If you’re going through a tough time, when you contact us, we’ll refer you to our dedicated Linkt Assist team. These trained specialists will do their best to understand the challenges you’re facing and to help with tailored solutions. You can also contact Linkt Assist directly – all contact numbers are listed below.

You might need to complete an Assistance Request form or answer some questions before we can resolve your issue. If you need help with this, your Linkt Assist adviser can guide you through it.

How to get help

Linkt Assist

Your financial difficulty specialists.

1300 767 865

If you would prefer to apply for help online, you can also complete our financial hardship registration form.

Linkt customer service

Your general enquiry or account management line.

13 33 31

7am–7pm, seven days a week

linkt.com.au